Shipping, Returns & Exchange

We want every customer to feel confident and supported when purchasing their hearing aids. Here’s how we make your experience safe, secure and worry-free:

Shipping

• Free & fast shipping on all hearing-aid orders.
  
• Dispatch within 24 hours for all in-stock products.
  
• Typical delivery time: 3–7 business days, depending on your location.
  

Returns & Exchange

We offer a smooth and flexible return policy to ensure you’re fully satisfied.

• 7-Day Easy Returns: If the product is unused and in original condition.
  
• Hassle-Free Exchange: If you want to swap for a different model or colour, our team will assist you instantly.
  
• Pickup available in most serviceable pin codes.
  

Warranty & Protection

All our Phonak Sphere Infinio models come with:

• 3-Year Manufacturer Warranty
  
• 3-Year Loss & Damage Coverage (accidental damage, lost device, moisture damage etc.)
  
• 100% Authentic, Clinic-Verified Products
  

Your purchase is always protected.

Payment & Financing

• 0% Interest EMI available at checkout.
  
• All major cards, UPI, net banking & wallet payments supported.
  
• No hidden charges.
  

Support & After-Care

Buying from us includes lifetime support, at no additional cost:

• Remote fine-tuning
  
• Assistance with pairing, connectivity & app setup
  
• Troubleshooting & care guidance
  
• Free follow-ups whenever you need help
  

We stay connected with you long after your purchase.

Need Help?

We’re always here to assist you!

Contact our support team anytime for guidance, returns, exchanges or product questions.